For castliv.com:
Effective Date: June 22, 2023
At Castiv, we strive to provide our customers with exceptional products and a positive shopping experience. We understand that there may be instances where you need to return a product or seek a refund. This Refunds and Returns Policy outlines the process, conditions, and timeframes for returning products and receiving refunds. Please read this policy carefully before making a purchase. By shopping on castliv.com, you agree to the terms outlined below.
- Returns Eligibility:
1.1 General Returns: We accept returns for Live Streaming Devices within 14 days of the purchase date. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when received.
1.2 Defective or Damaged Products: If you receive a defective or damaged product, please contact our customer support within 48 hours of delivery. We will assist you in resolving the issue promptly.
- Return Process:
2.1 Initiating a Return: To initiate a return, please contact our customer support at info@satuvisual.co.id within 30 days of the purchase date. Provide your order details, reason for return, and any relevant information. Our customer support team will guide you through the return process.
2.2 Return Authorization: Once your return request is approved, we will provide you with a Return Authorization (RA) number and detailed instructions on how to proceed with the return.
2.3 Packaging and Shipping: Please ensure that the product is securely packaged to prevent damage during transit. You are responsible for the return shipping costs unless the product is deemed defective or damaged. We recommend using a trackable shipping service to ensure the safe return of the product.
- Refunds:
3.1 Refund Process: Upon receiving the returned product and verifying its condition, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please allow up to 10 business days for the refund to be reflected in your account.
3.2 Non-Refundable Items: Certain items are non-refundable, including but not limited to gift cards, downloadable software, and products that are not in their original condition or packaging.
- Customer Support:
If you have any questions, concerns, or need assistance with returns or refunds, please contact our customer support team at info@satuvisual.co.id. We are here to help you and will respond to your inquiries as soon as possible.
- Address for Returns:
Please return the product to the following address:
Castiv Jl. Taman Palem Lestari, Ruko Pelangi Blok D No 20, Cengkareng, Jakarta Barat, 11730 Indonesia.
Note: Please do not send any products back to us without prior authorization or contacting our customer support.
We reserve the right to update or modify this Refunds and Returns Policy at any time without prior notice. It is your responsibility to review the policy periodically for any changes.